What we can and cannot control during you visit
WE CAN CONTROL–
- How we treat you
- We will be kind
- We will be respectful
- We will be helpful
- We will keep our equipment up to date.
- We will keep things running smoothly, the more prepared and ready that you are the faster we can get you on the river
WE CANNOT CONTROL (based on recent comments and complaints)
- The temperature of the river (what is comfortable to someone else may not be comfortable to you)
- The current of the river (during our safety talk we inform you of the conditions as they are constantly changing)
- The depth of the river
- The breeze and direction it is coming from
- The amount of fun bumpy water – we wish that there was more too
- The weather (too hot/too cool/too cloudy/too sunny)
- Tubing is a water related activity, you will get wet (thought this was a no – brainer)
- Tethers are complimentary to keep your group together. If you un-tether you will not stay together (yet another no – brainer) sorry, not sorry
- How much fun you did not have (the more fun people you surround yourself with the more fun you will have, tubing is not for everyone)
- The cost of parking.
- Traffic/Construction in the area
Our employees work tirelessly in this heat and go above and beyond for our customers. Our boat and jet ski monitor the river. There are 3 miles to cover and sometimes hundreds of customers. Emergency situations arise, people with medical conditions, the elderly and children take precedence. While we do tow people into the current when we can, towing you the entire trip because the current is low and slow is not something that we can accommodate on a constant basis. Yelling at our employees and threatening them for this and for what was mentioned above is NOT OK. Please be patient, please be kind, Thank you!!!